Frequently asked questions

  • Why should I become a member of the VIP Rewards program?

    The ABC Shop VIP Rewards program offers you exclusive ABC Shop discounts, preview of new products opportunities to enter into our 'money can't buy' experience competitions and invitations to VIP shopping events.
    Best of all you are rewarded for shopping with us! For every 300 points you earn, you will receive a $10 ABC Shop reward voucher!

  • How do I become a member?

    The VIP Rewards program is free to join. Simply visit online to sign up.

  • Why do you need my email address?

    Your VIP Rewards card will be registered to your email address we will also use your email address to let you know about your VIP offers, exclusive competitions, invitations to online VIP shopping events and product previews.

  • Is my personal account information secure?

    The ABC values customer privacy. All information received by the ABC for the VIP Rewards program will only be used by the ABC for the benefit of communication with its ABC shop customers. You may read more about the ABC's Privacy Policy here.

  • Can I become a VIP member if I live overseas?

    Yes. Please use the sign up form located at

  • What do I do when I've lost my card?

    If you know your VIP Rewards login details for
    Login in to the VIP Rewards member portal and go to "My Account Info". Click "Lost Card" and follow the instructions on the page. This will notify the VIP Rewards team and they will issue a new card and link to your existing VIP Rewards account.
    If you do not know your VIP Rewards login details for

    Email us
    Send a message to and let us know your full name and phone number. This will help us to find your VIP Rewards account and we will issue you a new card.

    Phone Us
    You can also call us on 1300 360 111 (9AM – 5PM AEST) and a customer care team member will gladly assist you.

  • How do I update my email address/address/phone number?

    Log in to the VIP Rewards member portal and go to “My Account Info”. Click “Update My Details” and fill out the form as required. Remember to click save so your new details are sent to us!