Terms of Use

  1. The ABC Shop VIP Rewards Program is operated by the Australian Broadcasting Corporation.(ABN: 52 429 278 345)
  2. Participation in the ABC Shop VIP Rewards Program indicates agreement to be bound by these Terms and Conditions.
  3. Only individuals may be members of the ABC Shop VIP Rewards Program.
  4. Any personal details and data acquired by the ABC from your participation in the ABC Shop VIP Rewards Program will be used only in accordance with the ABC’s Privacy Policy http://about.abc.net.au/abc-privacy-policy/
  5. Each ABC Shop VIP Rewards Program member consents to the ABC using his or her personal information for the purposes of operating the ABC Shop VIP Rewards Program.
  6. The following information will be requested when registering a reward account:
    • First name and Surname
    • Email Address and/or
    • Mobile Phone Number
  7. Home phone number (only required when neither email address or mobile number are available).

    These details along with the member’s transaction history and mailing requests will be held on a database maintained by the ABC, and a program service provider engaged by the ABC to administer the ABC shops privacy and security policy. The service provider may be located in Australia or overseas. Under no circumstances will information be made available to any other parties or used for any other purpose unless required by law.

    Where a customer declines to provide a valid email address they accept that they will not be notified when either a reward or special offer is issued. The onus is on the member to regularly check their account for a valid reward.

  8. Members must keep their registration details up to date.
  9. Members will earn 2 points for every whole $1 spent when shopping online at abcshop.com.au. Reward points not converted to a reward will expire 12 months from the date of purchase.
  10. In order to obtain reward points a member must add their reward card number at the time of each transaction. If the purchase is by telephone their membership number must be quoted before the purchase is concluded.
  11. In the absence of their membership card a customer can be identified by using one of the fields entered when joining- in order of preference- mobile number or email address- if neither is available then home phone number or postal address should be used.
  12. Reward accounts including purchases and rewards will be updated the next business day and can be checked via the ABC VIP Rewards web site abcvip.com.au.. Members should check their reward account regularly. The ABC is not responsible to advise customers of reward expiry.
  13. All transactions and reward amounts on the reward card accrue in the members name only and cannot be assigned, sold, refunded, transferred, exchanged or otherwise dealt with except in accordance with these Terms and Conditions. Reward amounts can only be redeemed by the cardholder.
  14. Reward points have no cash or monetary value until a VIP member has accumulated 300 reward points within a 12 month period on his or her reward account.
  15. A member who has accumulated 300 reward points within a 12 month period in his or her reward account will be issued with a $10 Reward to be used online at abcshop.com.au within a 3 month period from the date it becomes available. Rewards will be held in a member’s account and must be used in full for a purchase at ABC Shop online or via phone by either entering the unique voucher code at the check on the ABC Shop web site abcshop.com.au, or quoting the reward card number at the time of purchase.. No paper reward vouchers will be issued.
  16. Please note that the reward must be used within 3 months from the date it becomes available. Under no circumstances will rewards be extended or re-issued if they expire.
  17. Reward points will expire within 12 months of the transaction.
  18. When a reward is issued, 300 points will be deducted from the rewards points’ balance of the members account with the oldest points being deducted first.
  19. Registration in the ABC Shop VIP Rewards Program indicates a member’s agreement to receive mailings including special offer and event information, newsletters and catalogues.
  20. If a member loses their card they can contact ABC Customer Care who will assist in retrieving the customer details and/or create a new VIP account online, via the following means:
  21. When a customer joins the ABC Shop VIP Rewards Program online they will not receive a physical card.
  22. The reward card is neither a credit, debit or stored value gift card and is only to be used for purposes associated with the operation of the ABC Shop VIP Rewards Program.
  23. The ABC Shop VIP Rewards Program does not include purchases from ABC Centres or other ABC product stockists (eg: other retailers).
  24. Trade and affiliate purchases are not available for inclusion in the ABC Shop VIP Rewards Program eg: bulk orders, ABC orchestra staff and ABC Centre Managers. They will NOT be permitted to use their Loyalty card to accrue points in conjunction with their current discount or to take advantage of the weekly VIP offers.
  25. The ABC Shop VIP Rewards Program excludes purchases of ABC gift cards and magazine subscriptions but includes purchases of products where ABC gift cards are redeemed.
  26. Any disputes relating to transactions in a members reward account should be raised with the ABC as soon as practical. The ABC retains absolute discretion in the resolution of all disputes and the ABC’s decision is final and binding on members.
  27. The ABC may, in its absolute discretion suspend or terminate the ABC shop VIP rewards program at any time without prior notice. The ABC will not be liable for the suspension or termination of the ABC shop VIP Rewards Program on any account whatsoever including (without limitation) for any rewards points balance in a members reward account at the time of suspension or termination.
  28. Any tax, liability or duty arising from a member’s participation in the ABC shop VIP rewards program is the responsibility of the member.
  29. The ABC shop VIP rewards card remains the property of the Australian Broadcasting Corporation and may be recalled at the reasonable discretion of the ABC at any time.
  30. Except for prices which are subject to change without notice, we reserve the right to change, suspend or terminate these Terms and Conditions at any time subject to either notice posted at ABC Shop Online (abcshop.com.au) or by communication to customers via email as permitted under these Terms and Conditions. The ABC reserves the right to make any changes at any time to these terms and conditions and to any part of the ABC shop VIP rewards program. A current version of these Terms and Conditions will be available on the ABC Shop website abcshop.com.au. If there is any difference between the Terms and Conditions on the ABC Shop website, and those published elsewhere, the Terms and Conditions on the ABC Shop website will prevail. Subject to the Competition and Consumer Act 2010 which protects consumers, members do not rely on any representation, warranty or other provision made by the ABC or on the ABC’s behalf about the ABC Shop VIP Rewards Program which is not expressly stated in these Terms and Conditions.
  31. ABC VIP vouchers can only be redeemed online at abcshop.com.au